Glossary

Healthcare engagement comes with its own vocabulary, and our glossary is here to make it easier to navigate. These plain-language definitions explain the terms, acronyms, and concepts that come up across consumer and member engagement, quality measurement, and healthcare operations — the language you'll encounter in strategy conversations, vendor discussions, and program design. Written to be clear and approachable, each entry is meant to give you a quick, reliable reference rather than a deep technical treatment. Browse the entries below to look up a term you've run across, build shared understanding across your team, or simply get more comfortable with the concepts that shape how people experience and interact with the healthcare system.