Engagement that moves the outcomes you’re measured on.
Carenet Health combines people, clinical expertise, and technology to engage members and patients across the care journey — closing care gaps and lifting quality and Star Ratings for payers, health plans, and providers.
99%
patient satisfaction
135M
interactions / year
1 in 3
Americans reached
Built for your corner of healthcare
Our largest practiceHealth Plans & Payers
Lift Star Ratings, close care gaps, and engage members at scale — across Medicare Advantage, Medicaid, and commercial lines of business.
Healthcare engagement, clinical and telehealth solutions
Guided by our proprietary Intelligent Engagement framework, we focus on four areas of consumer and clinical support.
135M
Multi-channel consumer interactions, every year
1 in 3
Americans have access to Carenet solutions
500+
premier payers, providers & health-services clients
3:1
average ROI for virtual-care programs
The expertise behind every outcome
Four capabilities, working as one — the combination that turns engagement into measurable results.
Intelligent Engagement™
Our AI-powered framework connecting people, data, and technology across the entire care journey.
Advanced technology
AI-powered Intelligent Engagement™ personalizes every interaction and optimizes routing in real time.
Actionable insights
Real-time intelligence that turns every interaction into measurable improvement.
Global operations
Onshore, nearshore, and farshore delivery at scale — consistent quality, around the clock.
Clinical expertise
Thousands of clinically trained nurses, social workers, and health coaches at the core.
Trusted by the organizations we serve
Our partnership with Carenet is vital to providing our members with exceptional customer service and guidance. We trust them completely to interact with our members as a seamless extension of our organization and culture.
I have found Carenet to be a world-class organization. The executive staff is forward-thinking, utilizing state-of-the-art approaches to solve partner problems.
Having toured Carenet and participated in multiple calibrations, I am consistently impressed with the culture of quality and the 'wow' factor that they bring to the table for my clients' members.
Independently accredited, audited, and certified
You don’t have to take our word for it — independent bodies rigorously test how we operate and how we protect your data. Hover any badge to see what it means for you.
URAC
Health Call Center Accreditation
Why it matters
Independently verified call-center quality — clinically sound guidance on every member interaction.
NCQA
Quality Accreditation
Why it matters
Built to the standards that define healthcare quality, HEDIS, and Star Ratings performance.
SOC 2
AICPA SOC for Service Organizations
Why it matters
An independent audit of our security controls — your data is handled with proven safeguards.
HITRUST
CSF r2 Certified
Why it matters
Healthcare's most rigorous security certification — your members' PHI is protected to the highest standard.
PCI DSS
Payment Card Industry
Why it matters
Certified to the payment-card security standard — sensitive data protected end to end.
Let's talk about how we can help your organization today.
Tell us about your goals and we’ll show you exactly how we can help — usually within one business day.