Accessibility Statement

Carenet Health is committed to ensuring that our website is accessible to everyone, including people with disabilities. We believe that every person — regardless of ability — should be able to access information about their healthcare engagement options, our services, and our company. We invest in continuous accessibility improvements as part of our core values and our obligation to the communities we serve.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 AA addresses a broad range of access needs for people with visual, auditory, motor, speech, cognitive, language, learning, and neurological disabilities. While we strive to meet this standard across every page and feature, we recognize accessibility is an ongoing journey and some content may not yet fully conform. We are actively working to identify and resolve any gaps.

This website includes a range of features designed to support assistive technology users and to provide a comfortable experience for all visitors:

• Accessibility widget: An on-site menu (the button at the bottom-right of every page) offers one-click profiles and granular controls for text sizing, readable font, link highlighting, contrast modes, color adjustments, animation pausing, cursor enlargement, reading guide, page masking, and read-mode.
• Keyboard navigation: All interactive elements — menus, dropdowns, forms, accordions, modals, and the accessibility widget — are fully operable with a keyboard. Visible focus indicators are provided on every focusable element.
• Screen reader support: Semantic HTML, ARIA landmarks, roles, labels, and live regions are used throughout so assistive technologies can accurately convey page structure, navigation, form fields, and dynamic content changes.
• Reduced motion: The site respects the prefers-reduced-motion operating system setting. When enabled, non-essential animations and transitions are suppressed automatically.
• Color contrast: All text meets or exceeds the WCAG 2.1 AA minimum contrast ratios (4.5:1 for normal text, 3:1 for large text and UI components). The on-site widget also offers high-contrast and inverted-color modes.
• Responsive design: Content reflows at all viewport widths without horizontal scrolling, and text can be resized up to 200% without loss of content or functionality.
• Descriptive link text and alt text: Links use descriptive labels rather than generic phrases, and all meaningful images include alternative text descriptions.
• Skip navigation: A skip-to-content link is provided so keyboard users can bypass repetitive navigation and jump directly to the main content.
• Form labels and validation: All form fields have visible labels and associated programmatic labels. Validation errors are clearly communicated with text descriptions, not color alone.

This website is designed to be compatible with current versions of popular assistive technologies, including JAWS, NVDA, and VoiceOver screen readers, as well as screen magnification software and speech-recognition tools. We test with these technologies as part of our quality assurance process.

Some content on our site may be provided by third parties — for example, embedded videos, external career-listing platforms, or social-media integrations. While we encourage our partners to follow accessibility best practices, we may not have direct control over their content. If you encounter an accessibility barrier within third-party content, please contact us and we will work to provide the information in an alternative format.

We welcome your feedback on the accessibility of this website. If you experience any difficulty accessing content, encounter a barrier, or need information provided in an alternative format, please contact us. We will make reasonable efforts to respond within two business days and to provide the content you need in an accessible form.

Accessibility is an ongoing effort at Carenet Health. We regularly audit our site against WCAG 2.1 AA criteria, incorporate feedback from users with disabilities, train our teams on accessible design and development, and address identified issues in our release cycle. Our goal is a fully inclusive digital experience, and we are committed to making steady progress toward that goal.